top of page

Building a Successful Hybrid Work Policy for 2024

It's a cover photo of the article, it showcase a girl holding a document, and the text is beyond the basic, hybrid work policy

In the dynamic landscape of work, 2024 presents both challenges and opportunities for businesses globally. As businesses adapt to this transformative shift, the need for a well-defined hybrid-working policy has never been more critical. We understand the significance of this moment and specialize in guiding organizations through the creation of comprehensive hybrid-working policies. Join us as we explore what is hybrid-work and the key considerations to construct a successful policy tailored to the challenges and opportunities of 2024.


Global Trend of Hybrid Work

The rise of hybrid work isn't merely a trend; it's a global movement toward flexibility and freedom. An astonishing 83% of workers now favor a hybrid model, with 63% of high-growth companies already embracing a "productivity anywhere" workforce model, according to a study done by Accenture. While not mandatory, a well-defined hybrid-working policy is crucial for success. At Synergy Outsourcing, our expertise lies in guiding you through crafting a comprehensive hybrid-working policy.


Malaysia's Shift Towards Hybrid Work

In Malaysia, 77% of workers desire flexible remote work options, as revealed by a Microsoft survey. Despite the cost savings of remote work, 42% of employees lack essential office supplies, and 10% struggle with inadequate internet connections. Recognizing these challenges, the Malaysian Government supports Flexible Work Arrangements (FWA) under the amended Employment Act 1955.


Types of Hybrid Work Policies

Understanding the nuances of hybrid work policies is essential. Remote, hybrid, and flexible work policies dictate the level of freedom employees have concerning location, working hours, and related aspects. While they differ slightly, the terms are often used interchangeably.

Remote Work Policy:

It guides employees working outside the office, laying out what's expected. It covers work hours, legal stuff, and how to stay secure online

Hybrid Work Policy:

It's a mixture of working from home and working in the office. It explains how to balance both worlds, with details like reserving a desk and deciding how many days to spend in the office.

Flexible work policy:

This policy underlines the level of freedom employee have with setting their working hours or working location.


Imperative Need for a Hybrid Work Policy

Forbes reported that 63% of high-performing companies already enable work-from-anywhere models. In contrast, many no-growth companies insist on physical attendance. Competitive organizations must adopt flexible arrangements to attract and retain top talent. However, introducing flexible work models requires careful consideration to ensure clarity and minimize security risks.


Challenge of Inclusivity in Hybrid Work

While the hybrid working model is here to stay, its poorly executed implementation can lead to increased departures, poor performance, and negative impacts on the bottom line. McKinsey emphasizes the necessity of an inclusive workplace for attracting and retaining top talent and ensuring high productivity.

Research indicates that hybrid work positively impacts marginalized groups, providing more equitable employment opportunities. However, managing hybrid teams inclusively is a challenge that demands leaders demonstrate adaptability to evolving employee expectations.


Key Considerations for a Seamless Hybrid Work Policy

Clear Communication Channels:

Establish transparent digital channels for effective collaboration. Utilize tools like Slack or Microsoft Teams for real-time communication. Scheduled video meetings ensure face-to-face interactions, fostering a sense of connection.

Technology Infrastructure:

Invest in robust technology to support remote collaboration. GreatDay is a great tool you can leverage to equip your teammates with everything they need to connect from afar. Provide employees with the latest laptops, secure VPN access, and collaboration software licenses. AI-enhanced video conferencing capabilities, like transcription and translation functions, cater to diverse needs.

Flexible Work Schedules:

Acknowledge diverse needs by offering flexible work schedules. Implement a results-oriented approach, allowing employees to choose when they work, enhancing job satisfaction and overall well-being.

Performance Metrics and Evaluation:

Define measurable performance metrics aligned with company goals. Regularly evaluate these metrics to gauge employee productivity and satisfaction. Transparent evaluation processes contribute to a culture of accountability and continuous improvement.

Example: Implement Key Performance Indicators (KPIs) tied to specific projects, ensuring a clear alignment with organizational objectives. Regular bi-weekly performance reviews provide constructive feedback.

Continuous Feedback Loop:

Establish a feedback loop that encourages open communication between employees and management. Regular check-ins, surveys, and forums for feedback allow for continuous improvement and refinement of the hybrid work policy.

Example: Set up a bi-monthly feedback forum where employees can voice concerns and suggest improvements. Implement changes based on this feedback to enhance the work experience seamlessly.

Employee Training and Development:

Invest in the professional growth of your workforce. Provide resources for skill development, mentorship programs, and virtual training sessions. A workforce that feels supported in their career progression is more likely to contribute positively to the organization.

Inclusive Company Culture:

Foster an inclusive company culture that values diversity and promotes a sense of belonging. Create initiatives that bridge the gap between in-office and remote employees, ensuring everyone feels equally valued and integrated into the organizational fabric. For example, host virtual team-building activities accessible to all or celebrate cultural diversity by acknowledging and incorporating different traditions and holidays.

Data Security Measures:

With remote work comes the responsibility to secure sensitive company data. Implement robust cybersecurity measures and educate employees on best practices for data protection to mitigate potential risks. For example, conduct regular cybersecurity training sessions. and/or implement two-factor authentication and ensure all devices accessing company data are encrypted.


Crafting a successful hybrid work policy requires a holistic approach that addresses the unique needs of your organization and its workforce. By incorporating these key considerations, your company can create an environment where every team member can thrive, irrespective of their work location.

For further guidance on hybrid work policies, reach out to our dedicated team at 📞+603 7887 9889 or 📩 We're here to support you on your journey towards a successful hybrid work model.


Simplify your HR
Amplify your Business

Does HR feel overwhelming? Book a personalized demo.

Leave your details and our experts will be in touch.

bottom of page